Category Archives: Tin Tức Chung

18 Tips To Setting Up a Website in VietNam

As consumers are increasingly connected, it has become more difficult for providers to design effective communication campaigns without creating a dedicated online platform beforehand. While many have jumped on the bandwagon, others may find the process as a whole to be rather daunting. In the following paragraphs, you will be reading about our suggestions of […]

The 22 Best Survey Tools in 2021 for Gathering Customer Feedback

When it comes to keeping your customers happy, providing them with a voice is crucial. And the channels you provide them to speak that voice through matter more than you may think. That feedback can prove to be invaluable toward improving your business’ customer experience and retention. One of the best ways to gather that feedback is through online […]

7 Ways to Use Customer Experience Analytics to Improve Retention

The key to any company’s success is customer service. Granted, you do need to provide good products or services; but the cherry on top, the big kahuna, what keeps customers coming back for more is their customer experience. Therefore, it’s crucial to pay attention to trends so that you can identify what’s working and what […]

The 18 Best Customer Service Software for Driving Retention in 2021

Good customer service requires a lot more than greeting people with a smile — especially in a world when so many transactions are conducted online. And while having customer service representatives helping you manage questions and offer support is a good start, as your business grows, you need a more sophisticated way of keeping track […]

Apple’s App Store policy changes are hardly a win for iOS developers

who release apps on the company’s app stores for Mac and iOS, Apple has agreed to let them communicate to customers about offers and alternative payment methods via email. The proposed settlement, which also promised a $100 million fund for small developers, is now in court for final approval. As a part of this, Apple […]